Refund policy

We accept return requests within 30 days after your order is delivered.

To be eligible for a return, the product must be unopened, unused, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at info@malikahaircare.com. If your return is approved, we will provide instructions and the return address. Items sent back without prior authorization will not be accepted.

Personal-care products

For health and hygiene reasons, opened or used personal-care products cannot be returned unless they arrived damaged, defective, or incorrect.

Damages and order issues

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. We will evaluate the issue and make it right. Malika will cover approved return shipping for damaged, defective, or incorrect items.

Return shipping

For other approved returns, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

Exchanges

The fastest way to receive a different item is to complete an approved return and place a separate order.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since we approved your refund, contact us at info@malikahaircare.com.